Legal and Company Information
Applies to: everyone who uses the Like Magic website or app. These are the disclosures required by section 43 of the Electronic Communications and Transactions Act.
Status: In force from 15 October 2026 (soft launch). Document 10 of 11 in the Like Magic legal set.
In short
- Like Magic Home Services is run by Pro Media Mogul (Pty) Ltd, a South African private company (registration number 2014/188632/07).
- We run a marketplace. Independent, vetted service providers do the work and contract with you. We collect payment for them as their limited payment collection agent and hold it until you release it after the job.
- We currently serve Durban and surrounding areas.
- You see the full price, including any fee and any VAT your provider charges, before you pay by card or instant EFT through our payment provider.
- Complaints: tell us first. If we have not solved your complaint within 15 business days, you can go to the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission (NCC).
This summary helps you find your way. The numbered sections below are the full disclosures.
Contents
1. Who we are
1.1 Our company details are:
| Item | Details |
|---|---|
| Legal name | Pro Media Mogul (Pty) Ltd |
| Trading name | Like Magic Home Services ("Like Magic") |
| Legal status | Private company registered in South Africa |
| Registration number | 2014/188632/07 |
| VAT | Not registered for VAT |
| Information Officer | The head of Pro Media Mogul (Pty) Ltd, by default under POPIA; contact privacy@likemagic.co.za or 108 Workington Road, Greenwood Park, Durban, 4051 |
2. Where to find us
2.1 Our addresses and contact details are:
| Item | Details |
|---|---|
| Physical address | 108 Workington Road, Greenwood Park, Durban, 4051 |
| Address for service of legal documents | 108 Workington Road, Greenwood Park, Durban, 4051 |
| Postal address | Same as the physical address |
| Phone | None yet - please e-mail us |
| Customers and complaints | hello@likemagic.co.za |
| Provider applications and questions | providers@likemagic.co.za |
| Privacy and PAIA requests | privacy@likemagic.co.za |
| Website | www.likemagic.co.za |
| App | app.likemagic.co.za. Our Android apps are in closed testing during the soft launch. To delete your account, use likemagic.co.za/data-deletion/ or e-mail privacy@likemagic.co.za; once the apps are released you can also do it in the app under Account. |
| Office hours | Monday to Friday, 08:00 to 17:00, excluding public holidays |
3. What we do
3.1 Like Magic is an online marketplace for home services in South Africa. Customers get prices, request quotes and book services from independent service providers (sole proprietors and companies) that we have checked.
3.2 The provider does the work and contracts directly with the customer. We run the platform, check providers, collect payment as the provider's limited payment collection agent and hold it until the customer releases it after the job, provide tracking, chat, job reports and support, handle complaints, run the claims process for the providers' Workmanship Guarantee and help customers claim from a provider or the provider's insurer. Providers are responsible for their own work and must carry their own public liability insurance.
3.3 Each service page on the website and in the app describes the service, what the price includes and how it is booked: an instant fixed price, a call-out followed by a quote, or quotes from up to 3 providers. Services marked "coming soon" can be requested but not yet booked.
3.4 We currently operate in Durban and surrounding areas, and add new areas one at a time. When you book, the app shows whether a vetted provider covers your address.
4. Prices and payment
4.1 Before you pay, the app shows the full price in rand, including any VAT (charged only if your provider is registered for VAT) and any call-out fee. We charge no customer service fee at present; if we ever do, it will be shown as a separate line before you pay. Like Magic is not registered for VAT. We hold your payment until you release it after the job, or until it is released automatically 7 days after the job is marked finished if you do nothing (Customer Terms clause 7.5).
4.2 You pay by card or instant EFT through our payment provider. We never see or store your full card number. Our payment system is secure by accepted technological standards.
4.3 Before you confirm a booking, you can review it, correct any mistakes or cancel it.
5. When the work is done
5.1 Fixed-price and call-out jobs are done at the time you book. For quoted jobs, the quote shows the start date and how long the work should take. Unless another date is agreed, work is done within 30 days.
6. Terms, guarantees and your records
6.1 Our Customer Terms of Use, Workmanship Guarantee, Quote and Extra-Work Policy, Reviews Policy and Community and Safety Guidelines apply to bookings. Providers' terms are in the Service Provider Agreement.
6.2 You can read, download and print all of these from this website at any time, free of charge.
6.3 Your booking confirmations, invoices and job reports are sent to you by email and are available in the app. You can ask us for copies for five years after the job.
7. Cancellations, refunds and your 7-day right
7.1 Our Cancellation and Refund Policy explains free cancellation, late-cancellation fees and refunds.
7.2 You may cancel an online booking within 7 days without reason or penalty, unless the service has already started with your consent. We refund you within 30 days.
8. Codes of conduct and memberships
8.1 As a supplier of consumer services we are bound by the Consumer Goods and Services Industry Code of Conduct prescribed under section 82 of the CPA, and fall under the jurisdiction of the Consumer Goods and Services Ombud (CGSO).
8.2 Industry memberships: None at present.
9. Complaints and dispute resolution
9.1 Our Complaints Policy explains how to complain to us and our timelines.
9.2 If we have not resolved your complaint within 15 business days, or you are unhappy with our answer, you can go to:
- the Consumer Goods and Services Ombud (CGSO): www.cgso.org.za, complaints@cgso.org.za;
- the National Consumer Commission (NCC): www.thencc.org.za, complaints@thencc.org.za;
- the Information Regulator, for privacy and PAIA complaints: www.inforegulator.org.za, POPIAComplaints@inforegulator.org.za (POPIA) and PAIAComplaints@inforegulator.org.za (PAIA); or
- a provincial consumer protection authority or consumer court, or a court.
Consumer Goods and Services Ombud (CGSO)
If you have a complaint about a service booked through Like Magic that we have not resolved within 15 business days, you may refer it to the Consumer Goods and Services Ombud, free of charge: www.cgso.org.za, complaints@cgso.org.za.
10. Privacy and payment security
10.1 Our Privacy Notice explains how we collect, use and protect personal information, including our cookie use. Our PAIA manual explains how to request records.
10.2 If our payment system is not secure and you suffer loss as a result, we are responsible as the ECT Act provides.
11. Our role as an intermediary
11.1 When we collect payment, we act as the provider's agent. Each provider's name, and VAT number if registered, appears on the invoice for their work. We keep records of the bookings and payments we handle for at least 5 years, and longer where tax law requires.