Trust & safety
Safe hands in your home
Letting someone into your home takes trust. Here is how we earn it: before the job, during the job and after it.
- Vetted pros
- Live tracking
- Pay only in the app
- Insured, accountable pros
Before the job
How we vet providers
Every provider on Like Magic is an independent business, responsible for their own work. Before they can take a job, they have to pass our checks.
Every provider
- Identity checked: South African ID, or a passport with a valid work permit
- Criminal record check, with their consent
- References followed up
- Proof of address
- A bank account in their own or their business's name
- Their own insurance, to cover their work
Licensed trades
Where the law says a trade needs a registration, we check it. For example:
- Plumbing certificates of compliance: PIRB Licensed Plumbers
- Electrical: registered electrical contractors
- Gas and air-con: SAQCC Gas registration
- Locksmiths and security: PSIRA registration
- Pest control: registered Pest Control Operators
On the day
Know who is coming
Before your pro arrives, the app shows you who they are and where they are.
- Your pro's photo and name
- Their vehicle
- Their live location on the map while they are on the way
Safety tip: check that the person at your door matches the photo and name in the app. If they don't, don't let them in, and tell us in the app.
Pay only in the app
Pay securely in the app. Never pay a pro in cash or by bank transfer, even if they ask. Payments in the app are on record, so we can help if something goes wrong. Please tell us if a pro asks you to pay outside the app.
Price agreed first
No work starts without your OK. Extra work needs a new quote that you approve in the app. See Quotes & extra work.
After the job
A record of every job
A job report with photos
When the job is done, you get a report with photos of the work. It shows what was done, and it is there if you ever need it later: for a claim, a sale or the next repair.
Two-way ratings
You rate your pro after the job, and pros rate customers too. Honest ratings keep standards high and keep everyone respectful. See our Reviews policy.
If something isn't right
Your pro fixes their own work
Every pro on Like Magic is an independent business, responsible for their own work and required to carry their own insurance. If something isn't right, tell us in the app. Your pro fixes their own workmanship. We help you raise it, follow it up with the pro, and keep the job report and photos as a record. This comes on top of your rights under the Consumer Protection Act.
If something goes wrong
We're here to help
Tell us
Report the problem in the app on the booking, or email hello@likemagic.co.za. Add photos if you can.
We follow it up
We take it up with your pro, and keep the job report and photos as the record of what was done.
Your pro puts it right
Your pro is responsible for their own work and fixes their own workmanship. If you're still not happy, our complaints process explains your next steps, on top of your rights under the Consumer Protection Act.
Emergencies
Danger first, repairs second
Like Magic is not an emergency service. If anyone is in danger, call the emergency services first: 112 from any cell phone, 10177 for ambulance and fire, or 10111 for the police.
You smell gas
- Don't switch lights or appliances on or off, and don't light anything.
- If it's safe, close the valve on the gas bottle.
- Open doors and windows, and get everyone out.
- Call the fire department or emergency services from outside.
Electrical danger
- Keep away from sparks, smoke, exposed wires and water near electrics.
- If it's safe, switch off the main switch at the DB board.
- Never touch someone who is still in contact with electricity.
- Call the emergency services if anyone is hurt or there's a fire.
Burst pipe or geyser
- Switch the geyser off at the DB board.
- Close the main water valve, or the cold-water valve to the geyser.
- Keep away from water near plugs and lights.
- Then book a plumber or geyser pro.